Returns & Exchanges
At IRIS Home Fragrance, we want you to be completely satisfied with your scent experience. If you are not happy with your purchase, you may return unused and unopened items within 30 days of delivery for a full refund.
Initiate a Request
Contact our customer care team via email with your order number and the reason for the return to receive a Return Authorization.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring fragile glass components like diffusers or candles are well-protected.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality team inspects the returned fragrance products, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing